Frequently Asked Questions
General Questions
Where are you located?
We are a home bakery located in Lowestoft on London Road South! While we welcome local pickups, many of our bakes can be posted across England and Wales.
Do you offer delivery or collection?
Both! You can collect your order from our home bakery in Lowestoft or opt for postal delivery on certain items like brownies and cookies.
How much notice do you need for orders?
For celebration cakes and large orders, we recommend at least 2 weeks’ notice. For postal treats, 3-5 days is usually enough!
How do I place an order?
You can place orders via our website’s order form or by emailing us directly at bella@ziggyskitchen.uk.
Ingredients & Allergens
Do your bakes contain allergens?
Yes, some of our bakes contain common allergens such as gluten, eggs, dairy, nuts, and soya. Always check the product description or contact us before ordering if you have allergies.
Do you offer gluten-free or vegan options?
We occasionally offer gluten-free and vegan options. Keep an eye on our menu or get in touch for special requests.
Ordering & Payment
What payment methods do you accept?
We accept payment via bank transfer, Square link, and secure online checkout on our website.
Can I customise my order?
Absolutely! We love custom orders. Just send us a message with your ideas, and we’ll work together to create something perfect.
Refunds & Returns
Do you offer refunds or returns?
Please note that all deposits are non-refundable. For other queries, contact us at bella@ziggyskitchen.uk.